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Resume

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EDUCATION

• Tufts University  |  Medford, MA – Master of Arts in Urban and Environmental Policy and Planning, Pursuing
• Tufts University  |  Medford, MA – Certificate in Community Environmental Studies, 2009
• Boston Architectural College  |  Boston, MA – Certificate in Design Computing, 2008
• Hillsborough Community College  |  Tampa, FL – 09.2004-05.2005 (Studied: “Architectural Design I,” “Introduction to Legal Assisting,” & “Wills, Trusts, and Probate Administration”)
• The University of Tampa  |  Tampa, FL – Bachelor of Arts, 2000 (Major: Communications; Double-Minor: Psychology, Writing)
• The University of Massachusetts Amherst  |  Amherst, MA – 09.1996-05.1998

ACTIVITIES

Planners Network Boston Chapter
Co-Chair & Member | 09.2009-Present

City of Cambridge Pedestrian Committee
Member | 04.2010-Present

LivableStreets Alliance
Volunteer & Calendar Coordinator | 05.2011-Present

SKILLS

• Project Management
• Leadership
• Scheduling
• Coordinating
• Proficient on Mac and PC
• Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver)
• iWork (Keynote, Pages, Numbers)
• HTML, XHTML, CSS
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• AutoCAD
• Google SketchUp
• GIS

ACCREDITATION

LEED Green Associate - 05.2010

EMPLOYMENT

Town Planner / Energy Efficiency Manager
Town of Swampscott
Swampscott, MA – 12.2011-Present
The planning component provides direct staff support to the Planning Board. I also serve as a liaison between the Planning Board, developers, and the public and promote the best interests of the Town of Swampscott in matters of planning. The energy component serves as a liaison to the Renewable Energy Committee while developing municipal energy conservation measures and compliance with existing energy reduction programs. Key projects: Master Plan, Green Communities, Bike & Pedestrian Plan.

Intern
New Ecology, Inc.
Boston, MA – 04.2010-12.2011
The focus of this internship was developing and deploying a web-based information sharing tool (wiki) that enables affordable housing developers to access and share information about greening their projects. The website provides information for both new construction as well as existing building projects. The position included development, evaluation, and launch of the tool. In addition, I researched the availability and feasibility of green components for a variety of new construction and retrofit projects. This also included assisting in greening charrettes, project-specific technical assistance, and cost benefit analysis related to energy and water conservation, indoor air quality, low impact site design, and building durability.

Intern
Massachusetts Associations of Community Development Corporations
Boston, MA – 09.2009-06.2010
The internship position consists of two avenues: communication and research. As part of the communication side, I acted as project manager and designer for the association’s website. The new website has helped to offer member CDCs gain easier access to information and advocacy alerts as well as provide more detail about the association and its many efforts. For the research portion, I am focused on detailing the numerous environmental sustainability efforts MACDC’s members are engaged in within their communities. This research culminated in a published paper regarding how “green” are Massachusetts’s CDCs available here.

Senior/Project Coordinator
Neoscape, Inc.
Boston, MA – 09.2006-07.2009
As the Project Coordinator, I administered design projects between Neoscape and our clients. The projects encompassed the production of 3D illustration renderings, films, brochures, marketing collateral, websites, interactives, and sales center design. Acquired and recorded project assets, built and maintained internal and resource schedules, managed client expectations, and ensured quality of standards are met. In my Senior position, I directed the project management team as well as developed new process documentation and information tracking to increase production flow and communication.

Technical Support Coordinator
Passkey International
Quincy, MA – 03.2006-08.2006
I coordinated, scheduled, and processed data transfers for our hotel clients. Trained and provided support for hotel customers on the Passkey GroupLink software. Researched, resolved and responded to customer questions. Diagnosed hardware, software and operator problems and recommended procedural changes. Expanded the role to also include support for the Customer Support Response Department and customers with photo imaging and website customization. Co-led RegLink integrations, supported new and existing clients in the software upgrade to make the transition more seamless.

Temporary Employment
John Leonard
Boston, MA – 11.2005-03.2006
Prior to my employment with Passkey, I filled temporary positions at the Harvard Business School and Go Ahead Tours, part of EF Education. Included general office tasks, appointment and schedule maintenance, course topic research, mailroom shipments, tour travel packet production.

Site Producer (hsn.com/Off-Air Sales)
HSN
St. Petersburg, FL – 01.2002-09.2005
I was promoted to Site Producer to establish and lead hsn.com’s on-air marketing. Developed and implemented all promotional work for hsn.com and off-air sales (Waitlist, upsells, AutoShip, Warranty Plus) to appear on HSNtv. Produced demo-on-demand segments (online presentations of products) to expand our online content beyond products. Developed strategies for promoting online events to company campus in an effort to encourage awareness. Trained the show hosts and producers on how to promote to the website. The online marketing team grew from my one position to a staff of nine. This role also included my previous responsibilities as Web Community Coordinator.

Web Community Coordinator
HSN
St. Petersburg, FL – 01.2001-12.2001
The Web Community Coordinator role encompassed managing the content for all community and corporate information on hsn.com. Part of the community experience included chat, which I developed and trained the HSN staff to use. Maintained and populated the private sales side of the website. This role also included my previous responsibilities as Associate Copywriter.

Associate Copywriter
HSN
St. Petersburg, FL – 06.2000-12.2000
This position entailed producing creative and effective copy for promotion/corporate image projects as well as product descriptions for use on the website. Helped develop writing guidelines for the copy as well as drafted the Keyword Guide for all content writers. Expanded the position to cover acting as content manager for the “Show Host” section of the website and liaison to the show hosts for hsn.com. Developed and managed an email query system to the hosts from customers.